Shipping & returns

General

• Krafia sells B2B only within EU at the moment
• The ordered goods will be delivered after receiving advance payment. The shipment will be arrange in 1-3 weekdays from receiving the payment, considering the stock level. If the item is not available, the customer will be informed.

• The method of payment is in advance. 

• The freight costs will be defined in the order confirmation. All orders will be shipped from Finland.

• Any other costs will not be charged.

• The packing list will be sent with the goods.

• All prices are without VAT, if valid VAT has been provided.

You can also order part of our products through Faire at: krafiabydekorette.faire.com

 Returning

• As B2B trade, the customer has no right to return or replace the ordered goods without Krafia approval.

Transport damages

• Sometimes the cases might damage during the transport despite the careful packaging. For that reason it would be highly recommended to check the status of the package at the post office while collecting the package. If the package is damaged during the transport (and also the goods inside the package are damaged) make a damage report at the post office immediately. Then contact our customer service to arrange a delivery of new product.